Publications

Pappas, I.O., Vassilakopoulou, P. (2025). Human Value Alignment in
AI.
In: Xu, W. (eds) Handbook of Human-Centered Artificial Intelligence, 1-33 .
Springer, Singapore. https://doi.org/10.1007/978-981-97-8440-0_7-1

Kotsialos, A., & Vassilakopoulou, P. (2025). AI Alignment as Infrastructuring: Sociotechnical Deliberations in the Age of AI. In Proceedings of the 10th International Conference on Infrastructures for Healthcare. European Society for Socially Embedded Technologies (EUSSET). https://doi.org/10.48340/ihc2025_pd013

Schmager, S., Pappas, I., & Vassilakopoulou, P. (2025). Human-Centered AI Design Principles for the Public Service Domain: An Action Design Research Study. In 58th Hawaii International Conference on System Sciences. ISBN: 978-0-9981331-8-8. HICSS, 5509-5518.

Schmager, S., Pappas, I. O., & Vassilakopoulou, P. (2025). Understanding Human-Centred AI: a review of its defining elements and a research agenda. Behaviour & Information Technology, 1-40. https://doi.org/10.1080/0144929X.2024.2448719

Crivellari, I., Grøder, C. H., & Parmiggiani, E. (2024). Digital Transformation in the Welfare Sector: Unveiling Caseworkers’ Role for Service Provision. In 16th Mediterranean Conference on Information Systems (MCIS 2024). ISBN: 978-989-33-6886-2. Association for Information Systems (AIS).

Crivellari, I., Oskarsen, J. S., & Grøder, C. H. (2024, August). Unveiling the invisible: Caseworkers’ data work in a public welfare organization. In International Conference on Electronic Government. ISBN: 978-3-031-70274-7. Lecture Notes in Computer Science (LNCS), 14841, 169-185

Schmager, S., Gupta, S., Pappas, I., & Vassilakopoulou, P. (2024). Designing for AI transparency in public services: A user-centred study of citizens’ preferences. Lecture Notes in Computer Science (LNCS), 14720, 237-253. https://doi.org/10.1007/978-3-031-61315-9_17

Schmager, S., Pappas, I., & Vassilakopoulou, P. (2024). Citizens-Focused Design Principles for Human-Centered AI in Public Services. AMCIS 2024 Proceedings. ISBN: 978-1-958200-11-7. Association for Information Systems (AIS).

Vainionpää, F., Väyrynen, K., Lanamäki, A., & Parmiggiani, E. (2024). Practices of anticipation: How public sector organizations anticipate artificial intelligence and its regulation. ECIS 2024 Proceedings. ISBN: 978-1-958200-10-0. Association for Information Systems (AIS)

Akbarighatar, P., Pappas, I., Vassilakopoulou, P., & Purao, S. R. (2024). Responsible AI Principles: Findings from an Empirical Study on Practitioners’ Perceptions. Proceedings of the 29th UK Academy for Information Systems (UKAIS) International Conference. ISBN: 978-1-7390875-1-7. Association for Information Systems (AIS).

Wang, F. W. B., Pappas, I., & Vassilakopoulou, P. (2024). Operationalizing Algorithmic Fairness: Empirical Study and Framework Proposal. Proceedings of the 29th UK Academy for Information Systems (UKAIS) International Conference. ISBN: 978-1-7390875-1-7. Association for Information Systems (AIS)

Kannelønning, M. S., Grisot, M., & Williams, R. (2024). Towards Experimental Implementations: Moving Emerging Artificial Intelligence Technologies into Real-World Clinical Settings. In Reframing Algorithms: STS perspectives to Healthcare Automation. ISBN: 978-3-031-52049-5. Palgrave Macmillan, 147-172. https://doi.org/10.1007/978-3-031-52049-5_7

Crivellari, I., Grøder, C. H., Parmiggiani, E., Moltubakk, S. T., & Bertheussen, L. E. (2024). Socially sustainable digital transformation in the public sector: A systematic literature review. Proceedings of the 57th Hawaii International Conference on System Sciences. ISBN: 978-0-9981331-7-1. HICSS, 2201-2210

Schmager, S., Grøder, C. H., Parmiggiani, E., Pappas, I., & Vassilakopoulou, P. (2024). Exploring citizens’ stances on AI in public services: A social contract perspective. Data & Policy6. https://doi.org/10.1017/dap.2024.13

Lanamäki, A., Väyrynen, K., Hietala, H., Parmiggiani, E., & Vassilakopoulou, P. (2024). Not Inevitable: Navigating Labor Displacement and Reinstatement in the Pursuit of AI for Social Good. Communications of the Association for Information Systems, 55, 831-845. https://doi.org/10.17705/1CAIS.05531

Akbarighatar, P., Pappas, I., & Vassilakopoulou, P. (2023). Practices for Responsible AI: Findings from Interviews with Experts. Proceedings of the 29th Americas Conference on Information Systems (AMCIS). ISBN: 978-1-958200-05-6. Association for Information Systems (AIS).

Akbarighatar, P., Pappas, I., & Vassilakopoulou, P. (2023). A sociotechnical perspective for responsible AI maturity models: Findings from a mixed-method literature review. International Journal of Information Management Data Insights, 3(2), 100193. https://doi.org/10.1016/j.jjimei.2023.100193

Eriksson, C., Olsen, K. M. M., Schmager, S., Pappas, I., & Vassilakopoulou, P. (2023). Human-AI Collaboration in Public Services: The Case of Sick Leave Case Handling. Lecture Notes in Computer Science (LNCS), 14316, 41-53. https://doi.org/10.1007/978-3-031-50040-4_4

Arnarsson, R. T., Ellingsen, M., Pham, Q.-A. N., Sterkenburg, J. J. V., Cappelen, G., Hochwarter, S., & Schmager, S. (2023). Facilitating Responsible Use of Artificial Intelligence in the Public Sector Through Guidelines for Human- AI Interaction. Reports of the European Society for Socially Embedded Technologies (EUSSET). https://doi.org/10.48340/ihc2023_pd029

Ellefsen, E., Foss, O. K., & Vassilakopoulou, P. (2023). Enhancing Smartwatches through Value-Sensitive Design: Fostering Immediate Usefulness and Value Sensitization. European Society for Socially Embedded Technologies (EUSSET). https://doi.org/10.48340/ihc2023_p017

Dahl-Jørgensen, T. C., & Parmiggiani, E. (2023). Caseworkers’ participation in procurement: Infrastructuring Child Welfare Services in Norway. Computer Supported Cooperative Work (CSCW)32(4), 781-823. https://doi.org/10.1007/s10606-023-09469-4

Pappas, I. O., Vassilakopoulou, P., Kruse, L. C., & Purao, S. (2023). Practicing effective stakeholder engagement for impactful research. IEEE Transactions on Technology and Society4(3), 248-254. https://doi.org/10.1109/TTS.2023.3296991

Grundstrom, C. A., Mohanty, P., & Parmiggiani, E. (2023). AI Uncertainty in expert decision making: A qualitative evidence synthesis. Proceedings of the European Conference on Information Systems ECIS 2023. ISBN: 978-1-958200-08-7. Association for Information Systems (AIS).

Grøder, C. H., & Parmiggiani, E. (2023). Delegating Agency in the Public Sector: A Case Study on Current Human-Technology Practices and Visions for AI. IRIS Selected Papers of the Information Systems Research Seminar in Scandinavia, 14(8), 1-12.

Schmager, S., Grøder, C. H., Parmiggiani, E., Pappas, I., & Vassilakopoulou, P. (2023). What do citizens think of AI adoption in public services? Exploratory research on citizen attitudes through a social contract lens. Proceedings of the 56th Annual Hawaii International Conference on System Sciences. ISBN: 978-0-9981331-6-4. HICSS, 4472 – 4481.

Vassilakopoulou, P., Haug, A., Salvesen, L. M., & Pappas, I. (2022). Developing human/AI interactions for chat-based customer services: Lessons learned from the Norwegian government. European Journal of Information Systems, 32(1), 10-22. https://doi.org/10.1080/0960085X.2022.2096490

Vassilakopoulou, P., & Pappas, I. (2022). AI/Human Augmentation: A Study on Chatbot – Human Agent Handovers. IFIP Advances in Information and Communication Technology, 660, 118-123. https://doi.org/10.1007/978-3-031-17968-6_8

Vassilakopoulou, P., Parmiggiani, E., Shollo, A., & Grisot, M. (2022). Responsible AI: Concepts, critical perspectives and an Information Systems research agenda. Scandinavian Journal of Information Systems34(2), 3.

Bley, K., Fredriksen, S. F. B., Skjærvik, M. E., & Pappas, I. (2022). The Role of Organizational Culture on Artificial Intelligence Capabilities and Organizational Performance. Lecture Notes in Computer Science (LNCS), 13454, 13-24. https://doi.org/10.1007/978-3-031-15342-6_2

Tisland, I., Sodefjed, M. L., Vassilakopoulou, P., & Pappas, I. (2022). The Role of Quality, Trust, and Empowerment in Explaining Satisfaction and Use of Chatbots in e-government. Lecture Notes in Computer Science (LNCS), 13454, 279-291. https://doi.org/10.1007/978-3-031-15342-6_22

Grøder, C. H., Schmager, S., Parmiggiani, E., Vassilakopoulou, P., Pappas, I., & Papavlasopoulou, S. (2022).  Educating about Responsible AI in IS: Designing a course based on Experiential Learning. ICIS 2022 Proceedings. ISBN: 978-1-958200-03-2. Association for Information Systems (AIS).

Akbarighatar, P. (2022). Maturity and readiness models for Responsible Artificial Intelligence (RAI) : A systematic literature review. The 14th Mediterranean Conference on Information Systems (MCIS 2022). Acting in the digital society: moving towards a sustainable future. ISBN: 978-88-87173-05-5. Association for Information Systems (AIS), 1 – 17.

Schmager, S. (2022). From commercial agreements to the social contract: Human-Centered AI guidelines for public services. The 14th Mediterranean Conference on Information Systems (MCIS 2022). Acting in the digital society: moving towards a sustainable future. ISBN: 978-88-87173-05-5. Association for Information Systems (AIS).

Mygland, M. J., Schibbye, M., Pappas, I., & Vassilakopoulou, P. (2021). Affordances in Human-Chatbot Interaction: A Review of the Literature. Lecture Notes in Computer Science (LNCS), 12896, 3-17. https://doi.org/10.1007/978-3-030-85447-8_1

Parmiggiani, E., Kempton, A. M., & Mikalef, P. (2021). Foreword: Living in a digital world? Proceedings of the 12th Scandinavian Conference on Information Systems (SCIS2021). ISBN: 978-82-303-5054-6. Association for Information Systems (AIS).

Kempton, A. M., & Vassilakopoulou, P. (2021). Accountability, Transparency and Explainability in AI for Healthcare. Reports of the European Society for Socially Embedded Technologies. https://doi.org/10.18420/ihc2021_018

Vassilakopoulou, P. (2020). Sociotechnical Approach for Accountability by Design in AI Systems. Proceedings of the 28th European Conferenceon Information Systems (ECIS). ISBN: 978-1-7336325-1-5. Association for Information Systems (AIS).