11.09.2023 – 15.09.2023, Online event
16.09.2023 – 17.09.2023, In-person event – Oslo, Norway
AI4users
In September ´23, we hosted a Design Challenge on Responsible AI, where everyone was welcome to attend. The event was divided into two parts: a remote phase where the teams gained acces to the task and material, followed by a two-day in-person event where the first day consisted of prototyping and testing. On the second day, the teams presented their prototypes togheter with the reasoning that went into their design decisions to the committee as well as other participating groups.
In this design challenge, the context was the use of Artificial Intelligence (AI) systems in public service organizations. The participants worked on a fictitious case in which a system is supposed to help caseworkers in their daily work within a public service organisation. The task was to design a system to help the caseworkers with their decision-making process and explore how AI can be meaningfully integrated into it. The design challenge was approached from different perspectives, e.g. with focus either on the interface or data, and the submissions ranged from simple paper-based sketches and wireframes to fully functioning prototypes.
Background
In a public service organization, case workers are tasked with managing cases of citizens who need support during demanding situations in life (e.g. unemployment, physical or mental health conditions). One of their tasks is to have meetings with these persons, and potentially other important actors (e.g. their employer, their doctor, next of kin) to discuss the current status, the need for support, and potential further steps. These meetings are very resource-intensive, as they require extensive preparation from the caseworker. They can also be demanding for the citizens, however, there are also some citizens who are looking forward to these meetings to get support. Experience has shown that not all of these meetings are necessary. To support caseworkers in their decision-making process, the organization has introduced an AI system that assesses and classifies the severity of the situation and recommends whether meetings are required.
